In practice, recovery can be challenging because there is no central dispute resolution process for missing payments. The first step is to gather all documentation, such as screenshots, emails, and departure confirmations. Contact the support channel listed in the program materials to confirm whether the payment was issued. If that does not help, working with a nonprofit or immigration attorney may increase the chances of recovering the payment. Some people have also submitted Freedom of Information Act requests to DHS to confirm the status of their stipend.

Tracking a payment after leaving the United States relies heavily on having documentation from the program. If you have a confirmation number, emails, or other proof of participation, you can contact the payment issuer or CBP Home support directly. Filing a formal complaint with DHS or working with an attorney can help escalate the case. Without official proof that the payment was issued, however, it can be difficult to recover the money, so keeping records is crucial.